Online Payment Help


What is the Online Bill Pay service?
The Online Bill Pay service enables you to schedule, view, edit and cancel one-time and recurring online payments toward your balance.

How does the Online Bill Pay service work?
The Online Bill Pay service passes your online payment and bank information over a secured Internet connection to a secured server.  After verification, your online payment information is sent electronically to your bank on the Payment Date you specify.

What must I do to use Online Bill Pay?
Prior to scheduling your first online payment through the Online Bill Pay service, you will need to accept the Online Payment Terms and Conditions electronically and agree to basic payment terms and conditions.  When you use Online Bill Pay, you must set up one or more Payment Accounts from which your online payments will be paid.

Do I need to have a valid email address to use Online Bill Pay?
Yes.  A valid email address is required to use the Online Bill Pay service.  Please make sure that your email address, as displayed on the top of each page, is correct.  If it is not, please select the Update Your Email Address link next to the current email address listed at the top of each page.

Do I have to accept the Online Payment Terms and Conditions to use the Online Bill Pay service?
Yes.  Please read the Online Payment Terms and Conditions page carefully to understand the terms and conditions that apply to your use of the Online Bill Pay service.  If you agree to the terms and conditions, select Accept to continue to enroll in the Online Bill Pay service.

What is a Payment Account?
A Payment Account is the checking or savings account you will use to make online payments to your account.  When you set up a Payment Account, you will need to know your checking or savings account number, the type of account (checking or savings) and your bank's transit routing number.  The information you provide will be securely stored and you will not have to re-enter your primary bank name, transit routing number, and bank account number every time you schedule an online payment.  You can also set up as many Payment Accounts as you'd like.

How do I make a One-Time Online Payment to my account?
Select Make a One-Time Online Payment from the Online Bill Pay screen.  Then, from the drop down box, choose which Payment Account you want the online payment to be made from.  From there, you must choose the amount you want to pay to your account.  You can choose to pay the Minimum Payment Due, the Current Account Balance, or another amount as long as it is at least $15.00 and does not exceed your current account balance.  Then, choose the date you would like to have the online payment posted to your account and click Continue.  You will be presented with an overview page, which enables you to review, edit, cancel or submit your online payment and associated Payment Account information.  Any time you submit an online payment, please print the Thank You page for future reference.

Please Note: You will not be able to have online payments processed using the Online Bill Pay service more than once in any 24-hour period and you may not schedule an online payment to be processed more than 30 days in advance.

What are Recurring Online Payments?
Recurring online payments are when the Minimum Payment Due or Last Statement Balance is scheduled to process every month from the same Payment Account.  Recurring online payments are processed each month until your requested stop date, if any.

How do I set up Recurring Online Payments?
From the Online Bill Pay screen, choose Set Up Recurring Online Payments.  Once there, choose the Payment Account you would like the online payments to be made from and what payment amount you would like to set up (Minimum Payment Due or Last Statement Balance).  All recurring online payments will be posted on your Payment Due Date each month.  If you wish, you can schedule a Stop Date for Recurring Online Payments.  Then, click Continue.  You will be presented with an overview page, which enables you to review, edit, cancel or submit your recurring online payment and associated Payment Account information.  Any time you schedule a recurring online payment, please print the Thank You page for future reference.

Can I review my Online Payment History?
Yes.  Go to Online Bill Pay and select Online Payment History.  You will be presented with a log of all Scheduled, Pending, and Completed One-Time and Recurring Online Payments.

Can I edit or cancel scheduled online payments?
Yes.  On the Online Bill Pay page, choose Online Payment History.  On the Online Payment History screen, you will be presented with a log of completed, pending, and scheduled online payments.  If an online payment is completed, no changes can be made.  However, to change a pending or scheduled online payment, click on the word Payment next to the date of the online payment you'd like to change.  You will then be presented with options to either edit the online payment schedule or completely cancel the recurring online payment that has been set up.  If you'd like to change the recurring online payment schedule, choose Edit this Payment's Schedule.  If you want to completely stop all upcoming recurring online payments, choose Cancel this Payment's Entire Schedule.

Will I continue to receive my paper Periodic Statement in the mail if I enroll in the Online Bill Pay service and pay my account online?
Yes.  You will continue to receive your paper Periodic Statements in the mail unless you have enrolled in Paperless Statements.  The online payments scheduled and processed through the Online Bill Pay service will be reflected on your paper Periodic Statement just like any other transaction you make on your account.

Do I have to make all my payments online if I enroll in the Online Bill Pay service?
No.  You can make payments online, over the phone, or by sending in a check, cashier's check or money order through the mail.  If you make your payment by mail, please remit the payment portion of your statement with your payment to: Merrick Bank, P.O. Box 660397, Dallas, TX 75266-0397.  Please remember to allow 7-10 business days for processing.

What do you mean by Default Payment Account?
The Default Payment Account is the first checking or savings account you entered and submitted through the Online Bill Pay service and it will be the default bank account for online payments scheduled in the future unless you select a different account when making One-Time Online Payments or scheduling Recurring Online Payments.

How can I edit Payment Account Information?
You can edit your Payment Account information by going to the Online Bill Pay screen, selecting the Payment Account you'd like to change and clicking on Edit.  Then, you can update or change information associated with that Payment Account.  After you have made your required changes, click Save to complete the update.  Online Payments set up after the primary bank account is edited will default to the updated Bank Information.  However, for scheduled or pending online payments, you must cancel the current one time or recurring payment schedule and re-set it up using the new Payment Account.

How can I delete a Payment Account?
You can remove an account by selecting that account and clicking on Remove.  Then, confirm your choice to delete the Payment Account.  Please note that all One-Time and Recurring Online Payments set up using that Payment Account will no longer occur after the Payment Account is deleted.

Who can I contact for further assistance?
If you have questions, please select call Customer Service at 1-800-253-2322.


Close